Terms and Conditions of FamilyTreeMakerHelp.us (FTM Support Desk)
Welcome to FamilyTreeMakerHelp.us, operated under the trading name FTM Support Desk.
By accessing or using our website and independent third-party technical support services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using this website or requesting our services, you confirm that you have read, understood, and agreed to these Terms and Conditions, along with our Privacy Policy and Refund Policy. If you do not agree, you must discontinue use of our services.
2. Services Provided
FTM Support Desk provides independent third-party remote technical support services related to desktop genealogy software.
Services may include troubleshooting, installation assistance, error resolution, data guidance, and general technical assistance.
We are not affiliated with, endorsed by, or associated with Software MacKiev or Family Tree Maker® or any of their partners.
3. User Responsibilities
You agree to:
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Provide accurate and complete information when requesting support
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Use our services for lawful purposes only
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Not misuse, disrupt, or attempt unauthorized access to our website or systems
You are responsible for ensuring that your system meets the requirements for receiving remote support.
4. Payments
All service fees are one-time charges and are communicated to the customer before the service begins.
Payments are securely processed by Paddle, our Merchant of Record. We do not store or process payment card details directly.
5. Refund Policy
Once a remote technical support session has started, the service is considered delivered and is non-refundable.
If a service cannot be provided due to an issue on our side, a refund may be considered in accordance with our Refund Policy.
6. Intellectual Property
All website content, including text, layout, and design, is the property of FTM Support Desk and is protected by applicable intellectual property laws.
You may not copy, reproduce, or distribute any content without prior written permission.
7. Third-Party Links
Our website may contain links to third-party websites for informational purposes. We are not responsible for the content, policies, or practices of any third-party sites.
8. Limitation of Liability
FTM Support Desk shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Technical support is provided on a best-effort basis.
9. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective upon posting on this page.
10. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@familytreemakerhelp.us
Website: https://familytreemakerhelp.us