Family Tree Maker Help

Pricing

Our pricing for independent third-party technical support services varies based on the complexity of the customer’s issue.

We do not offer fixed packages. Each case is reviewed individually, and a one-time support fee is communicated before the service begins.

How Pricing Works

• Customers contact us with their technical issue
• Our technician reviews the issue details
• A one-time support fee is shared before starting the service
• Service begins only after customer confirmation

What’s Included in Our Support

• One-time remote technical support assistance
• Software installation and setup guidance
• Troubleshooting and error resolution
• General usage and configuration help
• Issue-specific technical guidance

Important Notice

All services provided are independent third-party technical support services delivered remotely. We are not affiliated with, endorsed by, or associated with Software MacKiev or Family Tree Maker®.

Refund Policy

Once a remote technical support session has started, the service is considered delivered and is non-refundable. If the service cannot be provided due to an issue on our side, a refund may be considered.

To get started, please contact us to discuss your issue and receive a personalized support quote.

FTM Support +1-888-255-1747