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Privacy Policy of FamilyTreeMakerHelp.us (FTM Support Desk)

At FamilyTreeMakerHelp.us, operated under the trading name FTM Support Desk, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or independent third-party technical support services.

By accessing our website or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you interact with our website or contact our support team:
  • Personal Information: Name, email address, phone number, and basic contact details.
  • Payment Information: Payments are securely processed by our Merchant of Record, Paddle. We do not store or process card details directly.
  • Technical Information: IP address, browser type, operating system, and basic usage data.
  • Support-Related Information: Details you voluntarily provide while requesting technical assistance.

2. How We Use Your Information

We use collected information solely to:
  • Provide independent third-party technical support service.
  • Communicate regarding service requests and support updates.
  • Process payments through our authorized payment provider.
  • Improve website functionality and service quality.
  • Maintain security, compliance, and fraud prevention.

3. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only:
  • With technicians strictly for providing requested support.
  • With Paddle, our Merchant of Record, for secure payment processing.
  • When required by law or legal obligations.

4. Remote Access & User Consent

If you choose to allow remote access during a support session, access is provided only with your explicit consent. You can monitor or terminate the session at any time. We do not access or copy personal files without permission.

5. Data Security

We implement reasonable administrative, technical, and security measures to protect your information. While we strive to safeguard your data, no online transmission method is completely secure.

6. Cookies & Tracking

Our website may use cookies to enhance user experience, analyze site performance, and improve functionality. You may disable cookies through your browser settings, though some features may not function correctly.

7. Third-Party Disclaimer

FTM Support Desk is an independent third-party technical support provider. We are not affiliated with, endorsed by, or associated with Software MacKiev or Family Tree Maker®.

8. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Email: support@familytreemakerhelp.us
Website: https://familytreemakerhelp.us

FTM Support +1-888-255-1747