Refund Policy of FamilyTreeMakerHelp.us (FTM Support Desk)
At FamilyTreeMakerHelp.us, operated under the trading name FTM Support Desk, we strive to provide transparent and fair refund practices for our independent third-party technical support services.
Nature of Services
All services provided are one-time, independent third-party remote technical support services.
We do not sell software licenses, subscriptions, or digital products.
Refund Eligibility
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Once a remote technical support session has started, the service is considered delivered and is non-refundable.
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If a payment has been made but the support service has not yet started, a refund request may be reviewed.
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If we are unable to provide the agreed support service due to an issue on our side, a refund may be considered.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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The support session has already begun
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The service has been successfully delivered
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The customer changes their mind after service initiation
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Incorrect information was provided by the customer
Refund Processing
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Approved refunds are processed through the original payment method.
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Payment processing is handled by Paddle, our Merchant of Record.
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Refund processing time depends on the payment provider and may take several business days.
How to Request a Refund
To request a refund, please contact us from your registered email address:
📧 support@familytreemakerhelp.us
Include your order reference and a brief explanation of your request.
Third-Party Disclaimer
FTM Support Desk is an independent third-party technical support provider and is not affiliated with, endorsed by, or associated with Software MacKiev or Family Tree Maker®.